In case of error, you can fully reinitialize your modem by clicking to button below.

To create a backup file of the current settings:

1. Click Back Up.
2. If you don't have your browser set up to save downloaded files automatically, locate where you want to save the file, rename it if you like, and click Save.
   If you have your browser set up to save downloaded files automatically, the file is saved to the browser's download location on the hard disk.

IMPORTANT! Once you start restoring settings or erasing the gateway, do NOT try to go online, turn off the gateway, shutdown the computer or do anything else to the gateway until it finishes restarting! This should only take a minute or so. When the Test light turns off, wait a few more seconds before doing anything with the gateway.